Reservations & Deposits:
To secure a booking, a deposit to the value of the first night stay will be required at least 14 days prior to arrival. If a deposit is not paid within 14 days before arrival, your reservation will not be guaranteed - Your room(s) may automatically be re-sold. Deposits can be paid over the phone or online by Credit/Debit Card. Deposits may be paid by cheque. Deposits paid by cheque must reach us no less than 14 days prior to your stay. When you arrive at Northern Star, the balance (if any) must be paid in full. Payments can be made by Credit/Debit Card or Cash. We do not accept cheques as payment in person. The person making the booking is responsible for all costs involved in the reservation, including when booking extra rooms for friends/family & groups, including any case where extra charges are made. (see below) We do not allow children under 18 to stay. Your booking may be cancelled and treated as Non-Arrival (see below) if you arrive with any child under 18 years old.
Northern Star and all of our rooms are non-smoking! (see below)
Deposits on any cancellations less than 14 days prior to arrival will not be refunded. If payments greater than the deposit amount have been made, these will be refunded, less a £5 admin fee. Any cancellations more than 14 days prior to arrival will receive a full refund, less a £5 admin fee.
Should you decide to check out early or decrease your length of stay on check-in, or anytime after, full payment for the original booking must be made and no refunds will be given.
No refunds will be made. Any outstanding payment for the original booking will be taken from the Credit/Debit Card supplied when the booking was made.
Arrival & Departure:
Check-In & Rooms are available from 3.00pm. Earlier check-in may be available, please call to discuss this. Check-Out on day of departure is 11.00am. Rooms still occupied after 1.00pm will be charged the rate for the next full night. You may leave luggage with us if you arrive before check-in and your room is not available. You may also leave luggage with us after check-out for collection later. We do not charge for this service, but is subject to availability.
Smoking is not permitted in any part of the building. There is an area at the front of the building with ashtrays where smoking is allowed. Anybody smoking in any part of the building will be asked to leave immediately. (see below)
We will charge you the full cost of replacing or repairing any Hotel Property you lose or damage however this is caused. If you notice any damage or missing items from the hotel, please inform us immediately. (Minimum Charge: £50)
In the unfortunate event that you soil the bed or spill any food/drinks, a charge of £50 will automatically be debited from your credit/debit card to cover the cost of replacement quilt and pillows, and for separate washing of the bedding and professional cleaning of the mattress. If excess cleaning is required in your room, you will automatically be charged a minimum of £20.
Any balance due must be paid in full on arrival. Any other money owing must be paid before departure. If you fail to do so, we will take any action necessary to recover any money due including legal costs. We reserve the right to charge your Credit/Debit card without further request if necessary. Your payment covers you and any companion(s) booked. Non-Guests are not allowed in any room you are responsible for. If non-guests stay overnight, they will be charged £25 per person. Non-guests may use the bar/lounge area if accompanied by you.
Credit/Debit Card Details:
We do not hold or store any credit/debit card details on our property. All card payments for reservations (online or by phone) are handled by 'Stripe' (stripe.com) your details are stored and processed securely by stripe.